Your privacy matters to us.

1. About this policy

First Priority Care ("we", "us", "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

2. What information we collect

We collect information you provide directly:

• Contact forms: name, email, phone, message content
• Care enquiries: personal details, care needs, support requirements
• Browsing data: IP address, browser type, pages visited, referrer (via Google Analytics)
• Cookies and tracking pixels (for analytics and user experience)

3. How we use your information

We use your information to:

• Respond to your enquiries about NDIS services
• Assess your eligibility and care needs
• Deliver tailored care planning and support
• Improve our website and user experience
• Comply with legal and regulatory obligations

4. NDIS data protection

First Priority Care complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a registered NDIS provider, we also adhere to the NDIS Practice Standards and relevant state-based disability legislation. Participant information is handled with confidentiality and care.

5. Cookies and tracking

We use Google Analytics to understand how visitors use our site, improving content and performance. You can opt out via the cookie consent banner on first visit, or disable cookies in your browser settings. We do not sell your data to third parties.

6. How we store and protect your information

Your information is stored securely using industry-standard encryption and access controls. Data is retained only as long as necessary to provide services or comply with legal obligations. We do not share your personal information with third parties without your consent, except as required by law.

7. Sharing your information

We only share your information when necessary to deliver your care plan (with your GP, specialists, or support coordinators), or when legally required (e.g., by court order, NDIS audits, or child protection authorities).

8. Your rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your information (subject to legal retention requirements)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Contact

For privacy concerns, requests, or complaints, contact us at:
Email: privacy@firstprioritycare.com.au
Phone: 1800 402 205
Address: Queensland, Australia

10. Updates to this policy

We may update this privacy policy to reflect changes in our practices, legislation, or other factors. We'll notify you of material changes via email or a prominent notice on our site. Your continued use of our site constitutes acceptance of the updated policy.